Help
How to get help with billing, setup, permissions, usage, export, deletion, and incidents.
Use /billing in Discord for plan, renewal, quota, and activation status. Ask Panda for server setup, permissions, usage, web search, memory, and degraded-state checks.
Paid customers can contact support for billing, permissions, export, deletion, security, and outage questions.
For billing issues, include the Discord server ID, wallet address, order reference, coupon code if relevant, activation key if available, and the visible payment or entitlement state.
Never share seed phrases, private keys, API keys, bot tokens, database URLs, webhook secrets, or unmanaged billing credentials.
Support may request a bundle with guild ID, plan, subscription state, quota usage, command failure counts, recent error codes, queue depth, and Discord permission gaps.
Support bundles do not include raw prompts, raw Discord messages, hidden internal tools, provider model names, API keys, or billing secrets by default.
Export, deletion, DPA, and vulnerability requests should include enough identifiers to verify account or server ownership before support acts.
Security reports should include reproduction steps, affected IDs if relevant, expected impact, and whether any data was accessed.
Business customers receive priority handling. Other paid plans are handled in order of severity and receipt. Trial support focuses on installation, billing, and basic setup blockers.
During incidents, support may direct customers to the status page while keeping billing, export, deletion, and security channels available.
